Aggression
Aggression is, for many uniformed roles and public counters, a requirement: you must show that staff recognise it and can de-escalate.
Buyers do not ask for a one-off course. They ask for a way of working: who acts, how an incident is recorded, and how you can show afterwards that the approach was used.
I turn that requirement into a way of working that fits the rest of the organisation, alongside resilience and, where enforcement officers are authorised to use force, RTGB.
I do not provide physical technique training or a training provider's certificate.
Related
- Resilience
Resilience for people in uniform: keep acting under pressure, and be able to show it.
- RTGB
Make RTGB, the Dutch violence-control test for authorised enforcement officers, demonstrable. I do not administer the test.
- Tactical conduct
Tactical conduct as a requirement for uniformed professions: decisions under pressure, without promising a power.